FAQs

Questions About Counselling

Reaching out for support may feel uncomfortable, intimidating, or possibly anxiety provoking. My hope is to make this experience as simple as possible. If you’re unable to find the answer to your question below, please don’t hesitate to ask. I look forward to hearing from you.

QUESTIONS?

New Clients

  • Both in person and online counselling sessions are offered. Online sessions are held through the Jane App. Details on how to access the app will be sent to you a few days before your session.

  • Sessions are typically 50 minutes in duration. Occasionally an extended session may be recommended for relationship counselling.

  • The goal of our first meeting is to get to know each other better. You’ll be able to share more detail around what issues have brought you to seek counselling and what you hope to gain from attending. We’ll also collaborate on what to expect for future sessions. Overall, I hope to make you feel comfortable, heard, and ready to move forward together.

  • As each person and their situation is unique, it’s challenging to estimate the number of counselling sessions required from the outset. We’ll be able to determine the frequency of appointments tailored to suit your needs after our first meeting.

    Typically clients come once a week or once every two weeks. Clients who are working through an acute issue may choose to meet more often before switching to less frequent appointments to maintain a sense of wellbeing.

  • I provide counselling to adults within families, but not to children under the age of 19.

Booking & Cancellation

  • Yes. Prior to booking we’ll schedule a 15-minute phone consultation to determine if I’m a good fit for the concern that’s bringing you to counselling based upon my experience and skill set.

  • Contact me first through the contact form to set up a free 15-minute phone consultation. If we both agree that we’re a good fit we’ll discuss the available appointment times.

  • We require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of 100% of the session cost.

Fees & Payment

  • A 50-minute Individual Counselling session is C$155.

    A 50-minute Relationship/Couples Counselling session is C$180.

  • Many extended health benefit plans (e.g. Pacific Blue Cross, Great West Life, Desjardins etc.) will reimburse for the services of a Registered Clinical Counsellor (RCC), usually up to a set amount per year. I am a certified RCC.

    I will provide a receipt to you upon payment of your session which you may submit to your extended health plan for reimbursement. I do not bill insurance providers directly.

  • Yes. Contact me regarding sliding-scale fees.

  • At this time, Spring Counselling is only accepting Interac/e-transfer payments. Payment is due at the time of the session.

Still have questions?

Don’t hesitate to contact me and I’ll get back to you within 24 hours.